U-Haul Moving & Storage at Steeds Crossing - Pflugerville, Texas

J. H. (Juni)

The manager failed to inform me that the truck I was renting had it's windshield damaged and replaced. The problem was when I turned on the AC hundreds of small glass shards sprayed across the dashboard and some onto me. Apparently whomever replaced the windshield didn't do a good enough clean up job of the debris. I'm going to be doing a seriously thorough top to bottom inspection next time I rent.

Kawynia Williams - Turgott

I don’t remember the gentleman’s name who helped me but he was awesome. During the checkout process we talked about music of different genres and even while we did that, he didn’t fail to explain to me the policies and procedures of Uhaul. He was very clear and thorough while being funny. I’d definitely come back. Now the van, it was a nice drive. I enjoyed the rear view mirror having the backup camera within it so I could see. The van was very clean and had a full tank of gas. The drive was smooth.

Kelsey Vargas

The most terrible customer service I have ever received. We walked in and the 2 employees working were sitting the in between all of the cardboard boxes just hanging out never once acknowledged us. A woman name Samara eventually got up and came behind the counter where we were standing waiting. We then asked her multiple questions without a single response back from her. THEN, a truck driver delivering things to their warehouse comes in and says “hey can you guys move the van I can’t fit to back into the warehouse” where then the other woman working replies “yes you can” and walks away. Him and I just looked at each other in confusion. We then are given a trailer that required us to back in at an angle - Samara is telling us to back up and we are close to the trailer on the left so I say “we are really close to hitting that trailer” to which she responds “you aren’t close to hitting anything”. The entire experience was not friendly - the energy was so standoffish and like they were mad at us bc we came in and they were having to actually work. If there was a corporate number or email I would send to corporate bc it’s obvious that these 2 women do not want to work and should not if they are going to be rude and not helpful, as this is clearly their role to do if someone walks in to the store they are employees at. Just flat out RUDE. Don’t recommend this location and would give it 0 stars if I could. I got my refund and left without a trailer.

Ricardo Teixeira Matavel

The people that work here are amazing, friendly and professionals. I use this rent on this lication for almost 4 years now. When you get there they just take care of you and they will never, never waste your time. The equipment is well-maintained, Top.

I live in Round Rock at la Frontera and im close to 3 locations (one at I35, the 3 points location in Pflugerville and the Round Rock Av.) but i prefere to pay toll to go to this location for peace in my mind.
I highly recommend. Thank you

MrHOLLYWOOD249

I reserved a dolly with my rental. I returned the uhaul in like four hours with the dolly, to only be charged $125 for not returning the dolly. I then called the store to find out what happened, was told I would be refunded and would receive an email and neither happened. I was also given the excuse that he is a 17 year old boy, if that’s the case then someone needs to check behind his work. Around 1600, I then drove to the store to see why I haven’t received the refund and the email, and was then told that I have to wait until the tomorrow because no one was there.
I rented the unit around 0915 and returned it around 1250 the same day. I received two different excuses within 3 hours. I need someone to handle this the correct way and find a way to correct mistakes as soon as they see they messed up. Customer shouldn’t have to wait, after we’ve done what was required.

Bill Holder

Needed a ramp trailer to move a refrigerator. Reservations are easy to make with availability shown for different locations. Check in and check out are not so convenient as you have to wait for someone to come out and hook the trailer up. There should be a more efficient method to get this part done.

Rhonda Patrick

POOR CUSTOMER SERVICE AND MALFUNCTIONING EQUIPMENT!

The desk staff was rude. He became angry when questioned about the mileage charge, then gave us the worse truck, unclean and stunk like BO. The pictures of the condition of the exterior of the truck were nothing like it actual condition (make sure to really look at the pictures and don’t accept them-they are usually old). Then the AC stopped working on a 100 degree day while fully loaded and when we stopped to tell them and ask their assistance, there response was that we would have to call for road side assistance and they couldn’t help us. The truck needed to be tuned, it went through a tank and half of gas to go 150 miles. That’s like 3 miles to the gallon. The last two times of dealing with this shop the customer service has been equally poor.

M

Steven saved the day by problem solving an issue with fitting the tow hitch under my wranglers spare tire. I had a time sensitive plan that would have failed without his experience and intelligence.
Thank you so much!!