Silvergate Rancho Bernardo - San Diego, California

Chelsea C.

This place is beautiful and the staff is so friendly.

We came for a lunch visit with my Aunt and were elated to see how happy she is living here. We were worried when she became unable to care for herself about 6 months ago, but Silvergate has been an incredible change. They offer so many amazing activities and amenities to keep her social and active!

Thank you Silvergate!

Marissa M.

This property and the staff are incredible! The outside is very well maintained, the amenities are great, the staff is so friendly, and the food is AMAZING. My grandma is so happy with Silvergate she says it feels like "she's always on vacation!". Thank you so much for taking such great care of my grandmother Silvergate!

Kelly F.

We toured multiple facilities, and this is truly the best! Nothing brings our family more joy than to see our grandfather finally thriving after retirement. The community is amazing, and the staff is always there to offer full support. Exceptional experience!

Mike&Susie D.

Having the realization of need and having to make the difficult decision to place a loved one in a memory care facility is heartbreaking.
After researching, vetting, and touring numerous facilities in San Diego County, we easily made the decision to place our mom at Silvergate Rancho Bernardo. Without a doubt, it was the best of the facilities we toured. The well-thought-out design is home-like and easy to navigate. No long hallways or corridors with multiple doors and institution-like layout. It is bright, airy, has high ceilings, beautiful and comfortable furnishings, and has a resort-like atmosphere.
We felt an instant peace of mind knowing that she would be in a safe, beautiful, and serene environment. The attentive and skilled care, delicious food that would not disappoint a Foodie, and the many daily activities that target physical, mental, and social enhancement all led by the amazing Terry, have provided a tremendous benefit for our mom and her wellbeing.
Our mom has been at Silvergate Rancho Bernardo for 3 weeks now and it is everything we hoped for. The kindness, caring and professionalism is genuine. Her transition has been smoother than expected. The staff are truly exceptional and that includes everyone from the concierges, nurses, caregivers, med techs to the administration team. Pam Rundle, Marketing Director, was exceedingly helpful, ever present and available to us throughout the process. She made all the difference with her support, compassion and guidance.
It is a privilege and blessing for our family to have our mom be a resident at Silvergate Rancho Bernardo.

Carl G.

My wife's mother lives here. Her sister has told Silvergate that mom is not allowed any vistors, including family. Silvergate is enforcing that. We asked them to ask mom if she wants to see her daughter, and their reply was that would be harassment to ask one of their tenants if she wants visitors. Harassment? Seriously? This place is more like a prison than a care facility. Edit: what kind of faculty would prevent a daughter from seeing her mother, when the mother would be so glad and happy to see her daughter? Pure evil. Nasty and ugly. Zero stars. Edit: Just wanted to reshare my continuing displeasure with the controlling idiots at Silvergate who won't let a mother see her children

Mark S.

My experience with Silvergate Rancho Bernardo has been less than satisfactory. While the facility's appearance is impressive, it's clear that there are underlying problems that cannot be overlooked.

Communication has been a major issue during my grandmother's stay here. She utilized her pendant to request help, and although someone without nursing credentials promptly called 911, it took an astonishing three days for the staff to inform me of the incident. I received a call from them asking for an update on her, which left me questioning when they planned to inform me about the 911 call. Their lack of transparency is concerning.

During a recent emergency, I rushed to the community after discovering that my grandmother had been taken to the hospital. Astonishingly, I was told to my face that they had contacted everyone and left messages. However, all three adults in our family, including those living together, received no such messages or calls. This discrepancy raises serious doubts about their honesty and integrity.

Communication issues extend beyond emergencies. There have been instances of Silvergate staff entering my grandmother's unit without permission, and even worse, they entered after three days of her not using her in unit button to say she is awake. The potential severity of this situation was disregarded entirely. Furthermore, their actions resulted in false alarm fines from the City of San Diego totaling $400, which they ultimately paid, but the responsibility for these fines lies with them.

Aside from these issues, ongoing internet and TV problems persist within the community. Residents are paying a substantial amount for their living arrangements, and it's disheartening that basic services are not being adequately provided.

Regrettably, my family has no choice but to move my grandmother out of Silvergate Rancho Bernardo. It has become evident that the facility is ill-equipped to handle the level of care and communication necessary for its residents. I hope this review sheds light on the challenges we've encountered, and I trust that the facility will take steps to address these issues for the well-being of its residents.

Carol T.

Living in this New Community in Rancho Bernardo named Silvergate RB has been such a joy for me.
Staff will know your name within 2 days after moving here. Staff includes everyone who works here. Certainly made my me feel welcomed!!
I moved here in early July and enjoy all of the Activities offered to me. I have made many new friends in the community while participating in these Activities such as Yoga, Tai Chi, Water Aerobics! And don't forget
Eating outside on the Patio or inside the Dining room the Delicious food prepared by our French Chef! That is my favorite Activity!!!

Charles D.

My grandfather loves Silvergate Rancho Bernardo. He lives in the memory care and is very active. I was concerned he would not be stimulated enough but I’m pleasantly shocked how busy and engaged he is. This is the happiest I have seen him in a long time. Great staff, food and exceptional activity programming. Thank you Silvergate