Villa Las Palmas Healthcare Center - El Cajon, California

Vyvy T.

We had the best skilled nursing facility(SNF) experience here for our beloved grandmother. After over a year of making calls to try to move her to a closer facility for our family visits, Claudia was finally able to make it happen for us. She and I had been in touch weekly for over a year and she never lost her patience with me or got annoyed when I called the way other places did. Instead she was apologetic when there wasn't an available bed.

The admissions staff was very caring, detailed and informative from the beginning till end. We stayed in close touch with Crystal through the care conferences, when my grandmother had to be sent to the hospital and back, along with when she had to go on hospice. Crystal is kind and considerate.

The staff took care of her through her occupational and physical therapy sessions with Alicia and Melody. She was able to self feed and sit up right in a wheelchair again. They got her moving more than she did at her previous SNF. Her dieticians Zakirah and Yesica provided a great diet for her that she enjoyed until she couldn't anymore. I let them know she loves her sweets and they helped make it happen.

Her last bites before she passed were pudding and Ensure fed to her by her nurse supervisor, Vivian, who took extra special care during the last days. They built a connection because Vivian spoke Vietnamese to her so naturally our grandma took a liking and was more responsive. Vivian even took the time to stay a little later so she could feed breakfast to her. Dan (charge nurse maybe?), was very detailed, gentle, and graceful in his responses when I called to ask questions about her status. And when he had to break the news, I felt the empathy in his voice over the phone. Her other RN's and CNA's (I'm sorry I don't remember everyone's names) including Adona, have all been a lovely presence in her final stages. My grandma always appeared very clean and fresh and lovely at every visit.

The janitorial team is fantastic at what they do too, keeping the facility clean and spotless. Protective PPE is always organized and right outside the door for easy use. It doesn't smell like a SNF. Her last SNF didn't smell clean.

Highly recommend this facility and their staff! Thank you for all you have done to take care of her with care, respect, and dignity till her last breath.

Sandy S.

My husband has been there for over a month. They mean well and try to do their best. There are some very knowledgeable people there and many that don't know what to do. There are not enough CNAs for the amount of patients. My husband waits over an hour for a brief change and doesn't get hardly any breakfast as it is cold by the time they finally take his BiPap mask off. Overall it's not a really bad place, but it's not a good fit for my husband. They just cannot be consistent with their care. My husband loves the PT that he gets. The PT there is pretty good. I think they could do a little more, but they seem to know what they are doing. Part of the problem is not enough CNAs as my husband needs the hoyer for transferring right now and it's hard to find someone available.

Stephanie M.

My family and I are incredibly grateful for the top-notch care our loved one received at Villa Las Palmas. The nursing staff went above and beyond to ensure their comfort and well-being, providing round-the-clock attention and compassion. The dietary services were exceptional, catering to our loved one's specific dietary needs and preferences with delicious and nutritious meals. The rehab program was also outstanding, tailored to their individual requirements and led by a team of dedicated professionals. Overall, we couldn't have asked for a better place for our loved one to receive the care and support they needed. We highly recommend Villa Las Palmas to anyone seeking exceptional nursing care, dietary services, and rehab for their loved ones.

Leroy L.

Villa Las palmas is a great nursing facility to recover in. The staff is great, friendly, caring and understanding. Therapy people are a joy to work with they make your therapy fun and have a lot of variety. The food is good and filling.

Ingrid A.

My friend is staying at this health rehab center and it's a nice place. Considering that the patients here are in need of all levels of help, and most are elderly, things cat always be perfect. Today I picked my friend up to go run some errands, and in the hallway where his room is, there was a very strong smell of urine. But by the time we came back, it smelled clean and fresh. In fact all the times I have visited, which is usually once a week, the place has been clean or in the process of being cleaned. The staff is friendly and accommodating. They seem to truly care about their patients. They take the time to decorate for all the holidays and in the dining room, they not only provide food, but also activities for the patients that can participate.

Janessa J.

I would recommend Villa Las Palmas Healthcare Center to my family and friends, this place is one of the cleanest facility I’ve been to. It doesn’t smell urine or feces as soon as you walk inside unlike other facilities. They have great customer service and a great team to take care of your loved ones. I would definitely work here after my vacation.

Minh C.

Faculty staff are very responsive and caring from the upper management team, therapy staff, housekeepers, nurses and CNAs. The facility is clean and my loved one was well taken care of while at Villa Las Palmas. Due to the great care, he is now doing so well at home and very happy he is able to independently take care of himself. Thank you all at Villa Las Palmas for making this happen. On the day of discharge, you make him feel like a million dollars with the red carpet send off.

Challyn G.

This afternoon, I had the pleasure of going to Villa Las Palmas skilled nursing facility to assess one of their patients. It has changed so much in the past few years in a very good way. Their patients seem so happy as well as their staff. The building is very clean and you can tell there has been some renovations done. Major improvements have been made in all areas for sure.
During my assessment the patient’s CNA Isabella Rios came into the patients room and politely asked if she may have a moment to take his vital signs. Her interaction with the patient as she took his vital signs, you can tell she genuinely cares, She was very patient with him, explained to him step-by-step what she was doing, Spoke to him in a soft voice, And bent down down to speak to him at eye-level since he is in a wheelchair.
After she was finished taking his vital signs, I asked if I may have a moment with her to ask a few questions to complete my assessment. She spent A good amount of time going over all of the patients care needs as well as improvements he has made and what He is currently working on in physical therapy. I Was very Impressed with how much information she was able to provide me about the patient . I had an overall great experience and will Definitely be referring Skill nursing going forward.